Program updates due to COVID-19

 

We recognize the pressure, uncertainty and economic instability many households and businesses are facing during this pandemic. Currently, all of our programs remain operational. However, to prioritize the safety of all parties involved, post-installation site inspections will only be conducted by video call.

We encourage everyone to review the Center for Disease Control (CDC) guidelines, visit the State of California’s COVID-19 website and check with their local authorities for up-to-date guidance and information.

Customers

The Residential Energy Efficiency Loan (REEL), Small Business Financing (SBF) and Affordable Multifamily Financing (AMF) programs remain open for business. Finance companies are available to answer questions, approve financing applications and fund projects. All REEL program lenders are offering emergency relief for existing customers facing economic hardship due to the COVID-19 situation. Please check your finance company’s website for more information.

Most contractors are available to respond to inquiries. Contractor availability for installations will depend on the project, measures and whether they can perform the installation safely and in accordance with government guidelines. For more information about individual contractors’ current COVID-19 policies and restrictions, please contact them directly.

Contractors and project developers

We recognize energy efficiency projects require coordination across multiple companies and agencies, which may be impacted by closures or reduced capacity due to COVID-19 concerns. Our Contractor Support Team is interested in understanding how your business has been affected and what challenges you face. You can contact your account representative at (800) 484-0109. Your input will help us to understand current conditions and plan how the programs can best respond.

We’re here for you

The organizations supporting GoGreen Financing have instated remote work. Staff is still available to serve you and we do not expect any interruptions to operations.

Please don’t hesitate to contact us with any questions or concerns you may have.